10 Business English Phrases for Finance Professionals
POSTED ON JANUARY 21 2019 Piyush Bhatia
Piyush: So now that the business is running on autopilot, can we have a look at new business to expand?
Vishaal: Oh absolutely, I have been researching the online teaching business and from what I can see they’re doing quite well and seem to be making good profits.
Piyush: I agree, we must grow our online business quickly.
Vishaal: You know, I was a bit unsure about online business, but how can we keep our costs low as we grow?
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10 Business English Phrases for Customer Service
POSTED ON JANUARY 10 2019 Piyush Bhatia
Vishaal: Hello, ABC, Inc. Vishaal speaking.
Piyush: Yes, hello. I have a question about my bill.
(Silence on the other end of the line)
Piyush: Hello? Are you still there?
Vishaal: Yes, but I don’t deal with that. I am transferring you to the billing department.
It is not a crime to be new on the job or to get a call that you do not know how to handle. It is part of the job. However, just knowing the right words to use can make all the difference in such situations. Remember the negative customer service experience above? Well, below is how the call service representative could have handled the call in a way that showed empathy – which means being in the other person’s shoes and dealing with the situation accordingly.
15 Business English Phrases for Power Packed Presentations
POSTED ON JANUARY 04 2019 Piyush Bhatia
The benefits of Phrases in a Presentation:
• helps to create an impact
• brings structure
• communicate with clarity
• helps express your ideas / accurately
My name is Piyush Bhatia and I am the Founder and CEO of BM English Speaking Institute Pvt. Ltd. With me, we have Vishal Lazarus who is a trainer with BM English Speaking and also a Corporate Soft Skills Trainer.
We welcome you to the Season 2 of BM English Speaking Radio Channel. BUSINESS ENGLISH.
10 Business English Phrases for Conference Calls
POSTED ON DECEMBER 26 2018 Piyush Bhatia
Piyush: Are we all on the call?
Piyush: Who is this?
Vishaal: This is Vishaal.
Piyush: Which office are you from?
Vishaal: I am from Andheri office.
Do some members in your conference call speak like this? There is a certain language or terminology that has to be used in a conference call.
10 Business English Phrases for Sales Professionals
POSTED ON DECEMBER 18 2018 Piyush Bhatia
- line of products
– a group or category of products that are similar to each other
- come in low
– to offer a low amount price for a product or service
- corner the market
– to dominate a particular market with your product
- come down in price
– to lower the price of one’s product, to become cheaper
- preferred customer
– a customer who does much business with you and who you give special discounts to
- have good contacts
– to know people who can help you get a job or do some kind of business
- make a cold call
– to visit or telephone a potential but unknown customer from a list of people
- a hard sell
– a way of selling something that is very aggressive and uses much pressure
- move a product
– to sell a product
- sell like hot cakes
– to sell very quickly
10 Business English Phrases for Meetings
POSTED ON DECEMBER 11 2018 Piyush Bhatia
Piyush: Hi Vishaal
Vishaal: Hello Piyush, thank you for setting up the meeting so quickly after our Introduction a few days ago.
Piyush: No problems, It’s just that we had to hold this meeting on a Saturday.
Vishaal: That is not a problem
Piyush: So, let’s call this meeting to order as we are all here now. I would like to open the meeting by welcoming you to our office.
Vishaal: Thank you.
Piyush: Where did you tell me you worked as a Trainer?
Vishaal: Well, I work at BM English Speaking Institute as a trainer.
Piyush: What all training do you’ll conduct?
Vishaal: We train learners in all aspects of English. Speech, Vocabulary, and public speaking. We also do personality development.
10 Business English Phrases for Impressive Emails
POSTED ON DECEMBER 04 2018 Piyush Bhatia
1) Opening an Email
Let me introduce myself…
Thank you for taking the time to [write to us/give us some feedback etc — something the customer has done for us]
2) Explaining Why You’re Writing
This email is to confirm that… (e.g. This email is to confirm that we’ve received your payment.)
I’m writing to remind you about…
3) Making a Request
We would appreciate it if you would …
Would it be possible to…? (e.g. Would it be possible to have a quick chat on Monday?)
4) Talking about Problems and Solutions
What would you like us to do about [problem]?
Here’s how we would like to take care of this issue.
10 Business English Phrases for Marketing Professionals
POSTED ON NOVEMBER 27 2018 Piyush Bhatia
Hello listeners, idioms and phrases in Marketing can really help us impress our managers and customers.
It is important to use them as the customers then understand that we know our product well and are more convinced to purchase.
In the following conversation, we have added some idioms and phrases. Listen and read from the transcript.
Piyush: Hello Vishaal, times are changing and digital media is taking over, so, we need to make changes across the Board in our marketing initiatives.
Vishaal: Yes, I think we need to bank On the advantages of our online training team. We can create World class content in English to help English learners.
Piyush: Each trainer must bring something to the table and we should target a specific segment, especially those who need our English Training expertise.
Vishaal: yes, for example, your idea of podcasts is gaining popularity and has gone Viral.
Piyush: In the long run, it should help us land many new customers and Season 3 of our podcasts is in the works
Vishaal: It should pay off and will help us position BM English Speaking on the map of institutes worldwide as we have crossed 5000 downloads.
Piyush: Most of our English learners are sold on the podcasts and our biggest selling point is our word of mouth marketing so we need to provide the best quality content on our radio channel and our subscribers will enjoy learning from the same.
10 Business English Phrases for Job Interviews
POSTED ON NOVEMBER 20 2018 Piyush Bhatia
Purpose: The purpose of this Roleplay is to show listeners how to properly answer questions during a job interview. We teach them, however, if they listen, they will learn how to answer with the proper pauses and intonation.
Piyush: Hello Vishaal, thanks for coming today.
Vishaal: Thank you for having me for the interview.
Piyush: Now, why don’t you start by telling me about your employment background?
Vishaal: Sure. I have been a Training professional for the last ten years. I have worked in training and management roles with a number of companies. I started work with ABC company in 2002 as an executive, worked my way up to the training department and have been doing that ever since.
10 Business English Phrases for Introductions
POSTED ON NOVEMBER 14 2018 Piyush Bhatia
Purpose: The purpose of this Roleplay is to show listeners how to meet people for the first time. The conversation need not be long, but it can flow and be quite fulfilling if done correctly using Business English Phrases for an Impressive Introduction.
Vishaal: Hello, my name is Vishaal.
PIYUSH: Hello Vishaal, I’m Piyush.
Vishaal: Nice to meet you Piyush.
PIYUSH: What do you do for work Vishaal?
Vishaal: I am an English Trainer and I help students learn English quickly and easily. How about you Piyush? What do you do?
PIYUSH: I am a Business consultant. I help businesses increase their profits by creating efficient systems and processes.
Vishaal: Wow. That sounds interesting!
PIYUSH: Where do you teach Vishaal?
Vishaal: I train students at BM in Andheri, and my students are from all walks of life.
PIYUSH: How long have you been doing that for?
Vishaal: I have been training for 3 years now. How about you? Where are you based?
PIYUSH: I am based in Mumbai, India. My clients are based all over the country; however, most of them are in Mumbai.
Vishaal: Do you have a Business card? I’d like to contact you to help me get more business.
PIYUSH: Sure! Let’s have a conversation and see if we can work together. Give me your card also. If any of my clients are looking to improve their English I will send them in your direction.
Vishaal: I appreciate that very much
Piyush. It was great to meet you.
PIYUSH: Same here, I will shoot you an email so we can schedule a meeting.
Vishaal: Thank you. Take care.
Importance of Word Stress
POSTED ON OCTOBER 23, 2018 Piyush Bhatia
What is word stress?
In English, every word is made up of “parts” or what is technically called “syllables”. we do not say each syllable with the same force or strength. In one word, we stress ONE syllable. We say one syllable very loudly (big, strong, important) and all the other syllables very quietly.
Let’s take 3 words: photograph, photographer and photographic. Do they sound the same when spoken? No. Because we accentuate (stress) ONE syllable in each word. And it is not always the same syllable. So the “shape” of each word is different
Why is Word Stress Important?
You might think that as long as you can communicate with English speakers (and you are probably already able to do so), it is not necessary to know which syllable should be stressed. However, word stress is an important part of speech. Here are some reasons why:
How to Speak Like a European
POSTED ON OCTOBER 16, 2018 Piyush Bhatia
I want to speak like a brit, is it easy?
Speaking with a British accent can be one of the easiest things to do as our accent is closest to theirs.
How can I speak like a Brit?
You need to Master 4 Sounds to Speak with a British accent.
5 Tips to Speak Like an American
POSTED ON OCTOBER 09, 2018 Piyush Bhatia
I want to speak like an American, is it easy?
Speaking with an American accent can be hard for many reasons but the biggest challenge for some English learners is because certain sounds in Spoken American English are not found in other languages (and vice versa). For us Indians, we need to master certain sounds that Americans have that we don’t have. (Because our accent is closer to the British accent.
How can I speak like an American?
You need to Master 5 Sounds to Speak with an American Accent:
How to Understand US_UK_Aus Accent
POSTED ON OCTOBER 2, 2018 Piyush Bhatia
What is an accent?
An accent is a way a person or a group puts emphasis on different parts of a word. It also refers to the rhythm with which a person or a group speaks ANY language. It can also refer to the speed at which a person speaks
So how many types of accents are there?
Well, there are a lot. There are a large array of different accents within primarily English speaking countries, like the US and England, and there are a large array of foreign English accents.
Can I learn an accent?
ABSOLUTELY…. The ability to learn accents and different dialects take training, patience and voice talent. As many people say, the best way to learn a foreign accent or dialect is to speak it. … One of the hardest things to learn in the voice acting business is speaking in other accents.
Techniques to Eliminate Your MTI
POSTED ON SEPTEMBER 25, 2018 Piyush Bhatia
How to remove MTI?
There are certain sounds that we must practice in order to remove our MTI.
As mentioned earlier, we need to identify from where we come in order to understand which part of MTI we need to remove.
Let’s look at the most common sound errors:
- If we are from North Or West India, we have a problem with the S and SH sound
- The S is pronounced as the स in Hindi and
- The SH is Pronounced as the श.
Before we move on to words, we MUST practice the sounds.
In order to make the S sound, We must place the tongue flat on the roof of the mouth, stretch your lips like you are smiling and let the air out and say Ssssssss…..Ssssssssss
For the SH sound, we have to place the tongue flat on the roof of the mouth, ROUND your lips and say Shhhhh…Shhhh….
Now practice both sounds
S, Sh, S, Sh, S, Sh, S, Sh,
Now move on to words, here is a tongue twister:
She Sells Sea Shells on the sea shore.
You must first practice only the S and Sh sounds slowly first and then quicker, then try the Tongue twister one word at a time
7 Tips for Voice Modulation
POSTED ON SEPTEMBER 19, 2018 Piyush Bhatia
What is voice modulation?
Voice modulation is the skill which helps you to emotion into the message you want to convey.
It helps you to decorate your sentence with the expression, proper emotions and perfect use of the pitch.
What’s the difference between accent, pronunciation, and voice modulation? Are they all the same or different?
An accent is a way a person or a group puts emphasis on different parts of a word. It also refers to the rhythm with which a person or a group speaks ANY language. It can also refer to the speed at which a person speaks.
Pronunciation generally refers to the clarity and correctness of the spoken word. For example, if you say “coach” for “couch” that is incorrect.
Voice modulation is generally something associated with singing, however, everyone modulates his/her voice to some extent, on a daily basis. People shout when they are excited, they whisper when they want to be secretive, they may exaggerate certain sounds, and so on. This is a natural and normal aspect of speech.
POSTED ON SEPTEMBER 12, 2018 Piyush Bhatia
What are Indianisms?
It is a fact well known and acknowledged that while we Indians don’t exactly speak the Queen’s English, the educated Indian’s grasp of the language per se is reasonably strong.
Most Indians are bilingual (at the very least), speaking their mother tongue as well as English.
As a result, due to the brain-to-tongue translation process, some uniquely Indian phrases have been born
Indianism refers to a word or phrase which is a characteristic of Indian English. Indianism may also refer to the way a sentence has been structured as if it was literally translated from an Indian language to English
POSTED ON SEPTEMBER 10, 2018 Piyush Bhatia
What is intonation?
All languages have their own distinct melody or music. This music of languages is called intonation, and it’s something you probably don’t even think about when speaking your native language. Intonation is the rise and fall of your voice when you speak. Many times, it’s just as important as your words in expressing what you want to say.
For example when you are angry your voice gets louder and when you are scared you voice gets softer or when you want to tell a secret, you whisper
How to Eliminate Pronunciation Errors
POSTED ON SEPTEMBER 7, 2018 Piyush Bhatia
What is pronunciation?
Pronunciation is the way in which a word or a language is spoken. This may refer to generally agreed-upon sequences of sounds used in speaking a given word or language in a specific dialect (“correct pronunciation”), or simply the way a particular individual speaks a word or language
All About Mother Tongue Influence
POSTED ON SEPTEMBER 5, 2018 Piyush Bhatia
What is Mother Tongue influence?
Mother tongue influence is a global term that is used. The correct full form for MTI as we locally call it is Mother Tongue Interference, but we refer to it in our day to day life as Mother tongue influence. Mother Tongue interference is the base or our native language that interferes with our English Speaking.